Delete in the app
The quickest way is from the StyleON mobile app:
- Open StyleON and sign in.
- Go to your Profile.
- Scroll to Account and choose Delete account.
- Confirm. Your account is closed immediately and deletion begins.
Once deleted, you cannot sign in again with that account, and it cannot be restored.
Request without the app
If you have already uninstalled StyleON, cannot sign in, or would simply rather we did it for you, email us:
Send from the email address on your StyleON account
Use the subject line Delete my StyleON account and include the email address or phone number on the account. We may ask you to confirm ownership before deleting anything, so that nobody can close someone else's account.
What is deleted
Deleting your account removes:
- Your account and sign-in details
- Your name, email address, phone number and profile photo
- Your saved location and delivery addresses
- Your cart, saved and liked items, and outfits
- Your chat messages, photos, videos and voice notes
- Your device tokens, so no further notifications are sent to you
- For sellers: your store profile, store logo and cover image, and your product listings and their photos
What we keep, and why
Some records cannot be deleted on request, because keeping them is required by law or needed to protect other people using StyleON:
- Completed orders and payment records, including amounts, dates and payment references, kept for up to six years to meet tax, accounting and financial regulations in Ghana.
- Payout records for sellers who have been paid, for the same reason.
- Reports of abuse, fraud or safety issues, kept so that a banned account cannot simply be recreated.
- Security and system logs, kept for a limited period and then removed automatically.
Wherever possible these records are separated from your personal details, so what remains identifies the transaction rather than you. Backups are overwritten on their normal cycle.
Sellers and stores
If you sell on StyleON, deleting your account also closes your store. Your listings stop appearing, buyers can no longer message you, and your store page is removed.
Settle anything outstanding first. Deleting your account does not cancel orders buyers have already paid for, and it does not remove your obligation to complete or refund them. If you have pending payouts, contact us before deleting so that the money can be sent to you.
How long it takes
Deleting from inside the app closes your account straight away. Emailed requests are actioned within 30 days, usually much sooner.
Data held in routine backups is removed as those backups expire. Records listed under "What we keep" are held for the periods described there and then deleted or anonymised.
Contact us
Questions about deleting your account, or about the data we hold? Contact us at:
Accra, Ghana
For how we handle information more generally, see our Privacy Policy and Terms & Conditions.